Reimagining a complex leak-detection platform through research-led UX, intuitive interface design and a scalable component system built for Origin's growing digital ecosystem.
UI
UX
WEB
Problem
The original version of Origin Orbit® had the core functionality to support the business, but the overall user experience needed significant improvement. Navigation was unintuitive, the interface lacked consistency and the visual design didn't align with Origin's brand guidelines. As the platform evolved, it became increasingly important to simplify how users accessed information and managed the leak detection process. From the initial identification of a potential leak through to investigation, repair and rechecking, Origin Orbit® needed to bring the entire lifecycle together in one clear, connected experience. The challenge was to rethink the platform from the ground up, making complex operational data easier to understand while creating an interface that could support future features and the evolving needs of its users.
Discovery
I began by speaking directly with existing Origin Orbit® users to understand their experiences with the platform. Through user interviews and collaborative workshops, I explored what worked well, what caused frustration and where there were opportunities to improve existing workflows. These sessions also helped identify potential new features that could better support the wider leak detection process, ensuring the redesign considered both current frustrations and future requirements. Working alongside the wider project team, I introduced the MoSCoW prioritisation method to organise proposed features into Must Have, Should Have, Could Have and Won't Have categories. This helped establish clear priorities, balance user needs with project objectives and create a shared direction for the v2 development.